Welcome to Harlem Studio Playground. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a visit, or participate in activities at our indoor playground. By using our services, you agree to the terms described below.

1. Information We Collect

We collect information to provide safe, enjoyable, and personalized experiences for all our guests. The information we collect includes:

a. Personal Information:
 When you sign up for a membership, reserve playtime, attend an event, or contact us, we may collect details such as:

  • Full name

  • Email address

  • Phone number

  • Child’s name and age

  • Billing and payment information

b. Non-Personal Information:
 We may automatically collect information when you visit our website or facility, including:

  • Device type, browser, and IP address

  • Pages visited and time spent on our website

  • General location data (city or region)

c. Photos and Videos:
 Occasionally, we may capture photos or videos during events or play sessions for promotional purposes. We will only use your or your child’s likeness with prior consent, which you can withdraw at any time.

2. How We Use Your Information

We use your information to improve your experience and provide quality service. Specifically, we may use it to:

  • Process bookings, payments, and memberships

  • Communicate updates, promotions, and event information

  • Respond to inquiries or feedback

  • Enhance safety and verify identities during check-in

  • Improve our website and services based on customer feedback

  • Comply with applicable laws and regulations

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Information

We only share information in limited and responsible ways:

  • Service Providers: We may share necessary information with trusted vendors who assist in payment processing, email communication, or event management. These providers are required to maintain confidentiality and only use your information as instructed.

  • Legal Requirements: We may disclose information when required by law or if necessary to protect the safety of guests, staff, or the public.

4. Data Security

We take the security of your information seriously. Harlem Studio Playground uses secure payment gateways, password-protected databases, and encrypted connections (SSL) for online transactions. However, please note that no system is entirely immune to unauthorized access. We encourage you to protect your account information and alert us immediately if you suspect any unauthorized use.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. If you wish to delete your information, please contact us at Harlemstudioplayground@gmail.com, and we will process your request promptly unless legal or safety reasons require otherwise.

6. Children’s Privacy

Protecting children’s privacy is a top priority. Harlem Studio Playground collects limited information about children (such as names and ages) only for safety, age-appropriate play grouping, and emergency purposes. We do not collect personal information from children without parental consent, nor do we share children’s data with third parties.

7. Your Rights and Choices

You have the right to:

  • Access or request a copy of your personal information

  • Correct or update your details

  • Withdraw consent for promotional communications

  • Request deletion of your data

To exercise these rights, please contact us at Harlemstudioplayground@gmail.com

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the “Last Updated” date clearly shown. Continued use of our services after changes means you accept the updated terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Harlem Studio Playground
1809 Amsterdam Ave, New York, NY 10031

(646)-484-5037

Harlemstudioplayground@gmail.com